Questions,answered.

Request access and we'll set up your organization with you. You connect QuickBooks, point your inbox at your thruflow addresses, and the first order can go through the same day. Questions first? Write to support@getthruflow.com.

Businesses that get orders, invoices and bills by email and post them to their books: wholesalers and trading companies, agencies and media buyers, and the finance people who answer for the numbers.

No. Any business that sells goods can use it: brands, merch and promo companies, uniform suppliers and makers as well as wholesalers and distributors, with orders, stock, shipping, billing and getting paid. Print & decoration is an add-on for those that send blanks out to be screen printed, embroidered or heat pressed.

Accounts receivable (invoices, reminders, statements, payments, credits, collections, customer replies), accounts payable (bills read from email, approvals, purchase orders, payments), inventory with true cost of goods, pricing (price lists or an agency rate card), posting to QuickBooks Online, reports and a cash forecast, and Recover for money slipping away.

No. They keep emailing you as they do today; you forward those emails (or set a rule to) to your thruflow addresses. Anything that arrives another way can be uploaded.

Yes. thruflow can be the ledger on its own: invoices, payments, statements, credits and aging all work without an accounting system. QuickBooks Online is the first accounting system it posts to.

Yes, for businesses that sell goods. Turn on inventory to keep stock by product and location (on hand, committed to orders, available), ship orders in full or in part with the carrier, tracking and a packing slip, and, if you like, invoice orders only once they've shipped. Stock is kept in thruflow; quantities aren't written back to QuickBooks.

Three, all your organization's own: one for customer orders, one for invoices you issued somewhere else and want recorded, and one for vendor bills. Forward to them by hand or with a rule in Gmail or Outlook.

Text PDFs are read directly by thruflow's own reader, scans and photos go through OCR, and the hardest pages can go to Claude if you turn it on. Whatever the reader isn't sure of is flagged for a person to confirm, with the spot on the page highlighted.

Documents are sent to Anthropic's Claude only when an admin has turned AI on; it starts off. Anthropic processes them under its commercial terms, which, as of our privacy policy's date, don't allow it to train its models on that content.

Every file is fingerprinted as it arrives, so the second copy is flagged as a duplicate before anyone records it again.

Yes. A file holding several invoices or bills is split into one document each, page by page, and each goes through on its own.

Not under the standard rules: whoever enters a bill can't approve it, and whoever approves it can't pay it. Each check is written to the audit trail as it's applied.

No. Relaxed approvals let the same person do both steps, and the audit trail records every rule that was waived, so the history stays honest.

Yes. Before anything is posted you see the customer or vendor and each line's item or account, and you can change any of them. Defaults come from your mapping, product codes and each line's type.

It's built not to. Import your QuickBooks customers and vendors to link them, link any record by hand, and anything unlinked is matched by name before a new one is ever created.

Every posting carries its own request id, so trying again after a timeout can't create a duplicate. When QuickBooks is busy, thruflow waits and retries safely.

Yes. A sync picks up payments recorded in QuickBooks and matches them to the right invoices, part payments included, so balances and aging agree with your books.

Yes. Select the bills or invoices that are ready and post them together; each new customer or vendor is created once, and the results come back one by one.

Yes. Invoices, reminders, statements and invoice PDFs (with a QR code) can carry a link to pay: through QuickBooks Payments, when it's turned on in your QuickBooks company, or through your own payment page.

Only if you say so. To begin with you send each one, in one click, written from your own template. An admin can let Autopilot send them as they come due, on the days you choose; invoices in dispute are skipped, and each reminder is recorded on its invoice.

Because the credit is still sitting on their account and hasn't been put against that invoice. When you record the payment, thruflow offers the credit issued for the invoice and uses it for the rest, so the invoice closes. A credit that went to the wrong invoice can be taken back and moved, in thruflow and in QuickBooks.

With credit memos, each with its reason: a return, damage, a short shipment, a pricing error, an allowance, a retailer chargeback. When a customer pays short, the gap is held in dispute until you accept it as a credit or they pay it after all.

Yes. Record each payment as it arrives, however it came. The balance, the aging and QuickBooks all move with it.

Only the steps an admin has handed over: applying a credit to the invoice it was issued for, applying credit or money on account to open invoices, writing off a few dollars left after a payment, and sending reminders as they come due. Everything else it finds (orders to approve, bills to pay, disputes) goes on the Today list for a person.

Everything starts as a suggestion: nothing happens by itself until an admin switches a step to Do it, and letting it do more asks for a two-step code. Each step is the same action a person would click, through the same checks, up to a limit you set, and it's written to the audit trail with the rule it acted under. A credit it applied can be taken back off the invoice.

Every morning thruflow reads each customer's and vendor's balance in QuickBooks afresh and compares it with its own, to the cent. The finding is kept as a numbered balance certificate, sealed into the audit trail and emailed to you. If something differs, Reconciliation puts every cent down to the documents behind it and says how to settle it.

Yes. Share a private link to one certificate exactly as it was, or to the latest with the last 30 days. They open it in a browser with no account and see totals, findings and what differs, never invoices, bills or documents. Links can end after 7, 30, 90 or 365 days and can be turned off at any time.

Money between the order and the bank that isn't arriving: goods shipped 3 or more days ago with no invoice sent; agency work ready to bill for a week or more; a customer who paid part of an invoice that's now past due, then nothing for 7 days, with no more than a quarter of it left; an early-payment discount taken after its window; a vendor charging 3% or more per item than on their last bill, or billing past a purchase order's tolerance; and, over 90 days, sales under the customer's price list or below cost.

No. It drafts the email asking for the money, from the facts in your books, and a person reads it, changes what they like and sends it. Every email sent is kept with the leak and in the audit trail.

Drafts are checked before anyone sees them: an amount, document number or percentage that isn't in the facts, a placeholder, or a draft that doesn't say the amount being asked for is caught, and the draft is written by thruflow's own rules from the same facts instead. You always read it before it goes.

Set it aside with the reason. You can also tell Recover not to flag the same thing again for that customer, vendor or product, and undo that rule later. Anything set aside comes back if it grows.

Reading the hardest scanned pages, drafting answers to customers' replies, and drafting Recover's emails, each only when an admin has turned AI on (it starts off). A person checks what was read and sends every email. Everything else (pricing, posting, matching payments, the checks) is done by thruflow's own rules.

Twenty-three ready-made reports: aging both ways, open invoices, a collections list, customer payment habits, a 13-week cash forecast, cash in and out, sales by customer, item and month, credits and deductions, spend, sales tax, 1099 vendors and what's not in the books yet. You can also build your own canvases and share them.

Yes. Every view exports to Excel with real currency, percents and dates, or to CSV, and any report can be printed or saved as a PDF.

Open invoices are expected when each customer usually pays: the due date plus their usual delay, from how late they've paid before. Anything overdue is expected from today, deductions in dispute are left out, and bills come in on their due dates.

Only the people in your organization, according to their role. Every table is protected by row-level security, and every change is recorded in a hash-chained audit trail.

thruflow is run from, and stores data in, the United States. Everything travels over HTTPS, and our providers encrypt data at rest. The companies that host it for us are named in the privacy policy.

Yes. Anyone can add a code from an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password and the like) under Settings → Account. Admins choose what the organization asks for: each person's choice, a code before sensitive changes such as a vendor's bank details, payment settings, people and roles, or a code at every sign-in. One-time recovery codes cover a lost phone, and an admin can reset it too.

No. Entries can only be added: the database refuses to change or delete one, each entry seals the one before it with SHA-256, and anyone with access can verify the whole chain.

Close your account, or ask us, and your organization's data is deleted within 30 days, except where the law requires us to keep something longer.